Support and information

Help and support can help make life easier. The availability of services may vary depending on where you live. Some services are free, but others may have a cost. Talk to the social worker at the treatment centre or call Cancer Council 13 11 20 to find out what services are available.

 Find out what services are available in the areas of:


Patient Travel Assistance Schemes

Cancer patients and carers who travel a long way for treatment can often get shared accommodation, and the cost is sometimes subsidised.

Cancer Information

Cancer Council
Call 13 11 20

Order our free easy-to-read booklets and fact sheets on more than 25 types of cancer, treatment options, and emotional and practical issues, or download them now.

Cancer Australia

Information about cancer from the Australian Government cancer control agency.

American Cancer Society

Information about cancer from the largest voluntary health organisation in the US.

Macmillan Cancer Support

Information about cancer from the leading UK cancer charity.

Cancer Council podcast

Information and insights for anyone affected by cancer. Separate series on advanced cancer.

Carer services


Information for people caring for someone at end of life.

Carer Gateway

Practical information and resources for carers.

Carers Australia
1800 242 636

National body working with state and territory Carers Associations to provide information and counselling for carers.

National Carer Counselling Program
1800 242 636

Offers short-term counselling for carers. This service is run by your local Carers Association.

Young Carers

Support for young people under 25 caring for a family member or friend.

Counselling and mentoring services

Australian Centre for Grief and Bereavement

Online telehealth counselling service for people experiencing grief.

Australian Psychological
Use the ‘Find a Psychologist’ search to look for a practitioner in your area.
Better Access initiative Medicare-subsidised referral to counselling through your GP.

Beyond Blue
1300 22 4636

24-hour telephone counselling service; online and email counselling are available seven days a week.
Cancer Council’s
Peer Support Programs
13 11 20
Community of people affected by cancer that you can connect with online, by phone or in person.

Camp Quality
1800 835 932

Programs and services for young people aged 0–13.

1800 835 932
Online, phone and face-to-face counselling for young people aged 12–25.
13 11 14
A 24-hour telephone crisis support and suicide prevention service.

Suicide Call Back Service
1300 659 467

24-hour telephone and online counselling for people affected by suicide.

Equipment and aids

Independent Living Centres Australia
1300 885 886

Advice on a range of products and services to help with aspects of day-to-day living, including mobility, sleeping, eating and transport.

Financial assistance

Cancer Council’s Legal and Financial Referral Service
13 11 20

Referral service for people affected by cancer facing legal or financial issues; free for eligible clients.

132 717

Financial support for people with a long-term illness and for primary carers.

National Debt Helpline
1800 007 007

Help with debt problems and finding a financial counsellor from Financial Counselling Australia.

Pharmaceutical Benefits Scheme (PBS)

Assistance with the cost of prescription medicines.


Australian Funeral Directors Association
1300 888 188

Listing of funeral directors and information about planning a funeral.

Funeral Directors Australia

Listing of independent funeral directors and information about planning a funeral.

Funeral Celebrants Association Australia

Directory for finding a funeral celebrant in your local area.

Future planning

Advance Care Planning Australia
1300 208 582

Information about planning for your future health care, including advance care directives.

Home help

Talk to your palliative care team, GP and/or health fund.

Some local councils provide services in the home or in the community.

My Aged Care
1800 200 422

Information about different types of aged care services and eligibility.

Home nursing

Ask your local council or your palliative care team.

Can be organised as part of your palliative care. Private services are also available.

Legal and financial information

Cancer Council’s Legal and Financial Referral Service
13 11 20

Referral service for people affected by cancer needing help with legal or financial issues; free for eligible clients.

Palliative care

Palliative Care Australia

Information and resources; can link you to your local palliative care office.

1800 200 422

Australian Government website that provides palliative care information and links to services for patients and families, as well as resources for health professionals.

Respite care

Carer Gateway
1800 422 737 

Links to respite care at home, in respite care centre or, in some cases, a hospital or palliative care unit.

Spiritual or pastoral care

Many hospitals have a spiritual care practitioner (pastoral carer). Ask your treatment team how to contact them.

Support groups

Face-to-face groups
Call Cancer Council
13 11 20 for details of local support groups.

Meet with others who understand what it’s like to have cancer.

Telephone support groups
Cancer Council 13 11 20

Includes groups for people with advanced cancer, for carers, and for the bereaved.

Cancer Council Online Community

Online discussion forum to ask or answer questions, or write a blog about your experiences.

Click on the icon below to download a PDF booklet on living with advanced cancer.

Printed copies are available for free - Call 13 11 20 to order

Instructions for downloading and reading EPUB files

Apple devices

The iBooks application must be installed on your Apple device before you can read the EPUB.
Different ways to download an EPUB file to your Apple device:

  • email EPUB files to yourself and transfer the attachment to iBooks.
  • copy EPUB files into DropBox (or a similar service) and use the DropBox app to send them to iBooks.
  • open EPUB files directly from Mobile Safari and open them in iBooks, where they are saved automatically by downloading the EPUB from the website.

Need more help? Visit:


To download an EPUB file to your Kobo from a Windows computer:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • select “Open folder to view files” to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

To download an EPUB to your Kobo from a Mac:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • open your “Finder” application.
  • select “Kobo eReader” from the listed devices to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, probably in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

Turn on your Kobo and your EPUB will be located in “eBooks”, while a PDF will be located in “Documents”.
Need more information? Visit:

Sony Reader

To download an EPUB file on your Sony Reader™:

  • ensure you have already installed the Reader™ Library for PC/Mac software
  • select the eBook you want from our website and click the link to download it.
  • connect the Reader™ to your computer.
  • open the Reader™ Library software and click “Library” in the left-hand pane and select the eBook to view it.

Need more help? Visit:

Amazon Kindle 2nd Generation devices

EPUB files can’t be read on the Amazon Kindle™. However, like most eReaders, Kindle™ 2nd Generation devices are able to display PDFs. We recommend that you download the PDF version of this booklet if you would like to read it on a Kindle™.
To transfer a PDF to your Kindle™ via USB cable from your computer or Mac:

  • download the PDF directly onto your computer.
  • connect the USB cable to your computer’s USB port, and the micro USB end of the cable to your Kindle™. Note: the Kindle™ won’t be available as a reading device while it is connected to your computer until it has been disconnected.
  • open the Kindle™ drive and several folders will appear inside. The “Documents” folder is where you will need to copy or drag the PDF to.
  • safely eject your Kindle™ from your computer and unplug the USB cable. Your content will appear on the Home Screen.

Kindle also provides a Kindle Personal Documents Service that allows users to send documents as an attachment directly to your eReader. For more information on this service, visit
For more information on accessing a PDF on your Kindle™, visit, log in to your account and click on Personal Document Settings.
Need more help? Visit

Android and PC

You can also download and open eBooks on Android devices and PCs with appropriate apps or software installed. Suitable eReader apps for Android include Google Play Books, FBReader and Moon+ Reader. Suitable software for PCs include Calibre and Adobe Digital Editions.

This information was last reviewed in December 2019
View who reviewed this content
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Support services

Coping with cancer?
Speak to a health professional or to someone who has been there, or find a support group or forum

Looking for transport, accommodation or home help?
Practical advice and support during and after treatment

Cancer information

Dealing with the diagnosis
Common reactions to a cancer diagnosis and how to find hope

View our publications
Guides and fact sheets for people with cancer, their families and friends