We’re here to support you.

Speak to a health professional

Call us Monday to Friday 9am to 5pm AEST or email us after hours and we’ll call you back.

About 13 11 20

Here are some more ways we can help

If you’re not sure where to start, please get in touch with our support team.

Call 13 11 20  Online Community

Resources for additional support

Information for everyone

We know that different people have different circumstances that can make accessing support harder.

We’re committed to making sure all people are able to find the information and support they need.

Information for Aboriginal People Information in other languages Information for LGBTQI+ people

Health professionals

Refer a patient to one of our services or access a wide range of information to support them.

Need to talk?

Call 13 11 20 Information and Support, Monday – Friday, 9am – 5pm.

Outside of these hours, please leave a message or email us and you will be contacted on the next business day. Local call costs apply for all calls from within Australia.

We can call you back on a mobile phone or land line. Please advise us if it is appropriate for us to leave a message on your phone.

The National Relay Service 13 26 77 is a government initiative to assist people who are hearing and/or speech impaired.

This service will help you to communicate with a Cancer Council 13 11 20 Information and Support consultant.

Our Online Community is a safe and supportive discussion site for people affected by cancer, their carers and families.

You can use it to:

  • discuss your experiences with other people
  • find, receive and provide support
  • connect with others at a time convenient for you.

Registration is free and your contact details are kept confidential. Join today.

Working in partnership with your treatment team, Cancer Council Liaisons are here to support you and your family.

Based at your treatment centre, you can speak face to face with your Cancer Council Liaison who can provide you with reliable, evidence-based information, and connect you with relevant practical and emotional support services throughout your cancer journey.

Talk to your Liaison today about:

  • Practical support services
  • Emotional impact of cancer for patients, carers, and families
  • Wellbeing during and after cancer
  • Latest evidence-based literature and podcasts

Cancer Council Liaisons are available to meet with you and your family members at the following treatment centres:

  • Albury-Wodonga – Albury Wodonga Regional Cancer Centre
  • Blacktown – Blacktown Cancer and Haematology Centre
  • Gosford – Central Coast Cancer Centre
  • St Leonards – Northern Sydney Cancer Centre, Royal North Shore Hospital
  • Tamworth – North West Cancer Centre

If you do not have a Cancer Council Liaison at your treatment centre, support is available by calling our confidential telephone service on 13 11 20, open Monday to Friday, 9am – 5pm.

A Cancer Council Information Service is provided within treatment centres across NSW. You can talk to a trained Cancer Council volunteer who can help you find the resources or services you need. This includes:

  • access to evidence-based information for anyone affected by cancer.
  • over 60 free Cancer Council NSW publications about cancer, treatment and side effects available in print and online.
  • information about cancer support services in NSW.
  • access to Cancer Council NSW cancer support services.
  • social support.

While they don’t provide counselling or medical advice, our volunteers are happy to discuss your situation and guide you to the relevant information and service.

Cancer Council Information Services are available at the following treatment centres:

  • Armidale – Armidale Hospital
  • Albury – Albury Wodonga Regional Cancer Centre
  • Bankstown – Bankstown-Lidcome Hospital
  • Blacktown – Blacktown Hospital
  • Coffs Harbour – NCCI Coffs Harbour
  • Frenchs Forest – GenesisCare Frenchs Forest
  • Frenchs Forest – Northern Beaches Hospital
  • Gosford – Central Coast Cancer Centre
  • Kingswood – Nepean Hospital
  • Kogarah – St George Hospital
  • Lake Macquarie – Lake Macquarie Private Hospital
  • Lismore – St Vincents Private Hospital
  • Liverpool – Liverpool Hospital
  • Newcastle – Calvary Mater Hospital
  • North Gosford – North Gosford Private Hospital
  • Randwick – Prince of Wales Hospital
  • Shoalhaven – Shoalhaven Cancer Care Centre
  • St Leonards – GenesisCare St Leonards
  • Tamworth – North West Cancer Centre
  • Tweed Heads – The Tweed Hospital
  • Wagga Wagga – Riverina Cancer Care Centre
  • Westmead – The Crown Princess Mary Cancer Centre Westmead
  • Wollongong – Illawarra Cancer Care Centre
  • Wyong – Wyong Chemotherapy Day Unit