Learn about the programs, services and information we offer to support your patients.
If you have a patient or carer that needs support, complete a request form.
Request now
Looking for an easy way to tell patients and families how Cancer Council can support them? Download this one-page summary of our services, or email us to request the printed A5 cards and a display stand.
The following information and support services remain open over the festive period:
13 11 20 Information and Support line: If you have a cancer question or concern call us 9am-5pm Monday-Friday excluding public holidays.
Cancer Council Online Community: Open 24/7 hours; connect online with others affected by cancer
Resource Hub: Search all our information resources by topic or format (booklet, fact sheet, podcast, webinar or video).
Understanding Cancer information booklets and fact sheets: Trustworthy information resources to read online or print
The Thing About Cancer and Finding Calm During Cancer podcasts: Listen to our information and relaxation podcasts
Over the festive period, the following information and support services will close on and re-open on the dates below:
| Service | Closure Dates | Notes |
|---|---|---|
| Pro Bono Program | 15 Dec 2023 - 10 Jan 2024 | During this time, most of our pro bono professionals' offices will be closed. Please manage patient expectations that assistance may not be available from early to-mid December until the New Year. |
| Financial Assistance | 22 Dec 2023 - 8 Jan 2024 | The last date for processing invoices is 15 December 2023 |
| Home Help Payment Assistance | 22 Dec 2023 - 8 Jan 2024 | The last date for processing invoices is 15 December 2023 |
| Financial Counselling | 20 Dec 2023 - 10 Jan 2024 | |
| Transport to Treatment (T2T) | 22 Dec 2023 - 9 Jan 2024 | Booking requests for transport commencing 9 Jan 2023 need to be submitted by noon Thursday 21 December 2023. |
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22 Dec 2023 - 8 Jan 2024
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*Any emergency accommodation during this time will be supported by Cancer Council staff remotely. |
| Cancer Counselling | 22 Dec 2023 - 8 Jan 2024 | During this time, most of our professional counsellors will close their offices. Please manage patient expectations that from December, counselling sessions may not be able to be provided until mid-January 2024. |
| Cancer Connect | 22 Dec 2023 - 8 Jan 2024 | During this time, most of our peer support volunteers take a break. Please manage patient’s expectations that from December one-to-one peer support may not be available until mid-January 2024. |
| Telephone Support Groups | 23 Dec 2023 - 16 Jan 2024 | During this time our telephone support groups are not facilitated. Please manage the patient's expectations by advising that these groups resume 16 January 2024. |
| Cancer Council Information Services | 22 Dec 2022 - 8 Jan 2023 |
