Supportive Systems


To link policies to action by changing systems and protocols to address smoking.

Why this step is important

While policies guide how your organisation addresses smoking, your systems and practices link those polices to action.

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    3-6 months

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    Who to involve:

    • Staff
    • Clients
    • Carers
    • Volunteers

Steps to implement

  • Step 1 - Identify protocols and systems

    Using your new policies as a guide, identify the protocols and systems needed to put those policies into practice.

    Modifying these protocols and systems might require:

    • changing the physical service environment
    • restructuring breaks
    • recording smoking status of clients
    • providing support, communication pathways and induction to the organisation.

    See supportive systems checklist to assist.

    Supporting tools for this step

    • Supportive systems checklist 139KB
  • Step 2 – Consult with all involved

    Consult with staff, clients, carers and volunteers to decide what changes to make. Carefully consider what would be useful and practical to best support your new policies.

  • Step 3 – Develop and test new systems

    Before implementing a new system or procedure, try it out to make sure it works.


  • Step 4 – Communicate changes

    Changing the way your organisation addresses smoking is a shared process, so communication should always be open. Let people know about the new changes and let everyone involved ask questions, raise concerns and give their feedback.


Contact the Tackling Tobacco Team

We’re here to help with any questions you have to get started or along the way.