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Return Policy

Please choose carefully, as we do not give refunds if you simply change your mind.

A store credit or exchange will be given for items returned within 30 days of purchase, subject to the following conditions:

1. An original receipt must be presented for proof of purchase.
2. Items bought online cannot be returned at our physical stores but may be eligible for exchanges. To initiate a return for an online purchase, please contact our Retail Services team at 1300 354 144 or email us at shop@cancercouncil.org.au.
3. The items must not be sunscreen, cosmetics, or moisturisers due to health reasons.
4. We will only accept swimwear returns if the hygiene sticker and swing tags are attached to the product.
5. Sale items are excluded from this offer.
6. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached)
7. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

You can choose between a refund, exchange or store credit where goods are faulty (this includes sale items). Please retain your receipt for proof of purchase.

Warranty

All Cancer Council Products have a one-year (12 months) warranty from the date of purchase. During this period, you can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. You must let Cancer Council know of any fault once it has been detected. Please retain your receipt for proof of purchase.

Provide Feedback

Our commitment is to deliver outstanding customer service and top-quality products. If you wish to share your feedback or have any comments, please don’t hesitate to reach out to us via email at retail@nswcc.org.au. Your input is highly valued and appreciated.