Health care in Australia

Here we provide a general overview of the health care system in Australia. It includes information about:

  • the differences between public and private health insurance
  • how to pay for health care in and out of hospital
  • medicines and the Pharmaceutical Benefits Scheme (PBS) 

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Types of health insurance

Public (Medicare)

Medicare is insurance provided by the government that gives citizens and permanent residents of Australia access to medical and hospital services. It is also available to people who meet certain other requirements (e.g. some overseas visitors).

Under Medicare, you are entitled to free inpatient treatment in a public hospital, even if you have private health insurance. However, you can’t choose your own doctor and you might have to wait for treatment. Medicare also provides benefits for outpatient services, such as visits to general practitioners (GPs), specialists and optometrists, but it doesn’t cover dental (with exceptions), ambulance or private home nursing services.

Free or subsidised dental care is available to people who meet certain eligibility criteria, for example, you may need to hold a particular concession card. Visit your state or territory health department’s website for information.

Private

Private health insurance is a contract between you and an insurance company where you pay the company to cover your medical expenses. The amount you pay (the premium) and what is covered depends on your policy.

As a privately insured patient, you can choose your own doctor, and you can choose to be treated in a private hospital or as a private patient in a public hospital.

Visit privatehealth.gov.au/healthinsurance/whatiscovered for a detailed list of hospital, specialist and pharmaceutical services covered by Medicare and private health insurance.


Paying for treatment

You have a right to know whether you will have to pay for treatment and medicines and, if so, what the costs will be. 

Your doctors must talk to you about likely out-of-pocket expenses before treatment starts. This is called informed financial consent. There may be fees you hadn’t considered – for example, if you have surgery as a private patient, there will be fees for your stay in hospital and for the anaesthetist.

Medicare Benefits Schedule (MBS)

Medicare sets fees for medical services. The list of fees is called the Medicare Benefits Schedule (MBS). Some doctors charge more than the Schedule fee. The difference between the Schedule fee and the doctor’s fee is called the gap fee.

Before being admitted to hospital, you should ask:

  • your doctor for an estimate of their fees (and if there will be a gap), who else will care for you and how you can find out what their fees will be
  • your private health fund (if you belong to one), what costs they will cover and what you’ll have to pay. Some funds only pay benefits for services at certain hospitals.
  • the hospital if there are any extra treatment and medicine costs.

Fees for services in hospital

If you’re treated as a public patient

  • Medicare pays for your treatment and care while you are in hospital and for follow-up care from your treating doctor.

If you’re a private patient in a public or private hospital

  • Medicare pays 75% of the Schedule fee for services and procedures that your doctor provides.
  • If your doctor charges more than the schedule fee, your health fund may pay the gap fee or you may have to pay it yourself.
  • You will also be charged for hospital accommodation and items such as operating theatre fees and medicines. Private health insurance may cover some or all of these costs, depending on your policy.
  • You may also have to pay an excess to your health fund, depending on the type of hospital cover you have.

Fees for out-of-hospital services

A lot of cancer care is delivered outside hospital, such as consultations with your oncologist, surgeon or GP, and tests, such as blood tests, x-rays and scans.

Some doctors bulk-bill for their services, which means you don’t pay anything.

Other doctors charge a consultation fee, which means you pay the account at the time of the consultation and claim the benefit through Medicare. You can often make this claim when you pay the bill – the doctor’s receptionist can process it through EFTPOS.

Medicare pays 100% of the Schedule fee for GP visits and 85% of the Schedule fee for visits to specialists – you pay the extra 15% of the specialist’s fee. If the doctor charges above the Schedule fee, you will pay a gap fee on top of the 15%.

Medicare Safety Net

The Medicare Safety Net subsidises out-of-hospital costs, such as medical appointments and tests, once your expenses exceed a certain amount (called the threshold). There are different thresholds depending on your circumstances. Once you reach the threshold, you may receive a higher Medicare benefit for eligible expenses for the rest of the calendar year.

Individual patients do not need to register for the Medicare Safety Net as Medicare automatically keeps a total of your expenses. You can contact Medicare to register as a family or couple and combine your medical costs so you are more likely to meet the threshold sooner.

For more information about the Medicare Safety Net or to register as a family or couple, visit humanservices.gov.au/customer/services/medicare/medicare-safety-net.

Keeping costs in check

  • Ask your health care provider for a written quote for fees. If you receive a much higher bill, you can show them the quote and only pay that amount.
  • Even if you have private health insurance, you don’t have to use it – you can be treated as a public patient in a public hospital to reduce your out-of-pocket costs. Before you are admitted, the hospital will ask whether you would like to be treated as a private or public patient.

What if I can’t afford treatment?

  • If your doctor charges more than the Schedule fee, ask if they will consider an exception in your case.
  • Ask if costs are negotiable – some doctors may agree to reduce their fees.
  • Find out if you can pay in instalments, or ask for more time to pay your bill. Check if you will be charged interest.
  • Private patients can consider switching to a doctor who charges less.
  • Ask your GP to refer you to a doctor in the public system.

Medicines and the PBS

Many drugs – especially chemotherapy drugs – are expensive. The Australian Government’s Pharmaceutical Benefits Scheme (PBS) subsidises the cost of many different prescription medicines for people with a current Medicare card.

Concession cards and allowances

Some PBS medicines are cheaper for people with the following cards:

  • Pensioner Concession Card
  • Commonwealth Seniors Health Card
  • Health Care Card
  • Department of Veterans’ Affairs health card

You will need to show your eligible card to the pharmacist when you get your prescription filled.

People who receive certain Centrelink payments may be eligible for a Pharmaceutical Allowance, which can help to cover the costs of prescription medicines.  

To check whether you qualify, visit humanservices.gov.au/customer/services/centrelink/pharmaceutical-allowance.

PBS Safety Net

The PBS Safety Net further reduces the cost of PBS medicines once you or your family have spent a certain amount.

When you reach the Safety Net threshold, your pharmacist can give you a PBS Safety Net card, and your prescription medicines for the rest of the year will be discounted, or free if you have an eligible concession card.

 Non-PBS prescriptions

Doctors may prescribe a medicine that is not on the PBS. Prescriptions for these medicines are known as private prescriptions. They may cost more than PBS medicines and they do not count towards the PBS Safety Net. Private health insurance may cover some or all of the cost of a private prescription. Check with your insurer.

Paying for medicines

  • Ask if your hospital or treatment centre charges a fee for chemotherapy drugs and whether you will have to pay.
  • If you have private health insurance, ask whether you have to contribute to the cost of chemotherapy drugs.
  • Some doctors prescribe only PBS medicines to make treatment affordable. Ask your doctor for every option – including private prescriptions – so you can make an informed decision about your treatment.
  • Keep a record of your PBS medicines on a Prescription Record Form, available from your pharmacist. Take the form with you each time you get a prescription filled, so the pharmacist can record it.
  • Ask your pharmacist to supply you with a generic brand of your prescribed medicine if one is available. Generic medicines contain the same active ingredients as more expensive brands. The medicine may look different, but it meets the high standards of quality, safety and effectiveness set by the Therapeutic Goods Administration, which regulates medicines sold in Australia.

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Instructions for downloading and reading EPUB files

Apple devices

The iBooks application must be installed on your Apple device before you can read the EPUB.
Different ways to download an EPUB file to your Apple device:

  • email EPUB files to yourself and transfer the attachment to iBooks.
  • copy EPUB files into DropBox (or a similar service) and use the DropBox app to send them to iBooks.
  • open EPUB files directly from Mobile Safari and open them in iBooks, where they are saved automatically by downloading the EPUB from the website.

Need more help? Visit: http://support.apple.com/kb/HT4059

Kobo

To download an EPUB file to your Kobo from a Windows computer:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • select “Open folder to view files” to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

To download an EPUB to your Kobo from a Mac:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • open your “Finder” application.
  • select “Kobo eReader” from the listed devices to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, probably in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

Turn on your Kobo and your EPUB will be located in “eBooks”, while a PDF will be located in “Documents”.
Need more information? Visit: http://www.kobo.com/help/koboaura/response/?id=3784&type=3

Sony Reader

To download an EPUB file on your Sony Reader™:

  • ensure you have already installed the Reader™ Library for PC/Mac software
  • select the eBook you want from our website and click the link to download it.
  • connect the Reader™ to your computer.
  • open the Reader™ Library software and click “Library” in the left-hand pane and select the eBook to view it.

Need more help? Visit: https://au.readerstore.sony.com/apps_and_devices/

Amazon Kindle 2nd Generation devices

EPUB files can’t be read on the Amazon Kindle™. However, like most eReaders, Kindle™ 2nd Generation devices are able to display PDFs. We recommend that you download the PDF version of this booklet if you would like to read it on a Kindle™.
To transfer a PDF to your Kindle™ via USB cable from your computer or Mac:

  • download the PDF directly onto your computer.
  • connect the USB cable to your computer’s USB port, and the micro USB end of the cable to your Kindle™. Note: the Kindle™ won’t be available as a reading device while it is connected to your computer until it has been disconnected.
  • open the Kindle™ drive and several folders will appear inside. The “Documents” folder is where you will need to copy or drag the PDF to.
  • safely eject your Kindle™ from your computer and unplug the USB cable. Your content will appear on the Home Screen.

Kindle also provides a Kindle Personal Documents Service that allows users to send documents as an attachment directly to your eReader. For more information on this service, visit http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200767340&qid=1395967989&sr=1-1
For more information on accessing a PDF on your Kindle™, visit www.amazon.com/manageyourkindle, log in to your account and click on Personal Document Settings.
Need more help? Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=200375630

Android and PC

You can also download and open eBooks on Android devices and PCs with appropriate apps or software installed. Suitable eReader apps for Android include Google Play Books, FBReader and Moon+ Reader. Suitable software for PCs include Calibre and Adobe Digital Editions.


This information was last reviewed in April 2016
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