Rights and responsibilities

We explain what patient rights and responsibilities are and why they are important. The information is based on the Australian Charter of Healthcare Rights, which was developed by the Australian Commission on Safety and Quality in Health Care and endorsed for nationwide use in 2008.

For more on your rights in the workplace and other legal and financial matters, see Other rights issues.

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What are patient rights?

Patient rights are rules and guarantees for people receiving medical care. Some rights are legally enforceable; other rights are what you can reasonably expect from your care and are not legally enforceable.

Rights and responsibilities affect people seeking care in both the public and private health care systems.

Why are rights important?

Understanding your rights and what you can reasonably expect of your treatment team and the health care system – and what can be expected of you – will help you navigate the system and take an active role in your care.

Are rights legally enforceable?

Some rights are legally enforceable, which means that laws exist to protect them. The laws create obligations for health professionals and the health care system. Legally enforceable laws include the following:

  • discrimination 
  • provision of medical treatment
  • conduct of health professionals
  • privacy of personal information.

While some of the rights in the Australian Charter of Healthcare Rights may not be legally enforceable, they do reflect fair and reasonable expectations. For example, you may want a second opinion if you’re unsure about the treatment a doctor has recommended. This means seeing another specialist for their view about your diagnosis and treatment. It is fair and reasonable to expect that your doctor will refer you to another specialist and share your test results with that person.

Many doctors openly encourage second opinions and help their patients to obtain them. However, some doctors don’t, and there is no law that says they have to. Either way, you have a right to ask for a second opinion.

If your doctor is not helpful, you can find a second opinion in other ways. For more information, see Getting a second opinion.

Rights in the Australian healthcare system

The seven key rights under the Australian Charter of Healthcare Rights, include:

  • Access – You have a right to receive adequate and timely health care services that address your needs. These services will be free if you have a current Medicare Card and are treated as an inpatient in a public hospital. You have the right to obtain a second opinion.
  • Privacy – Your personal information must be kept private and confidential (except in very limited circumstances). This includes your written medical records.
  • Safety – The care you receive should be safe and of high quality. After discharge from hospital, you should receive instructions about how to care for yourself at home so you have a safe recovery.
  • Communication – Services, treatment options, risks and costs should be clearly explained to you. The communication should be appropriate and on a regular basis. You can ask questions if you need clarification. You can request free interpreter services if English is not your first language.
  • Comment – You have a right to give a compliment or make a complaint, and for any concerns to be addressed.
  • Respect – You should be shown respect, dignity and consideration, and receive services free from discrimination, regardless of your age, gender, sexual preference, religion or culture.
  • Participation – You can take part in decisions about your health care. For example, you can decide if you want to be treated by a particular health care practitioner; take part in medical research; or participate in the clinical training of junior doctors and medical students. If you don’t want to receive care, you can leave a health facility at any time, at your own risk and liability.
  • Comment – You have a right to give a compliment or make a complaint, and for any concerns to be addressed.

For more information, see the Australian Charter of Healthcare Rights.

What are patient responsibilities?

To be effective, health care is more than a one-way street. If you expect your health care providers to behave in a certain way – for example, to communicate openly – it helps to provide the same in return.

Your hospital or treatment centre might give you a brochure about your responsibilities, which may cover the following three areas.

Being honest an open

A key responsibility is to make sure your treatment team has all the information they need to offer treatment that is best for you. Be up-front with your team and give them accurate details about your health. Tell your treatment team if:

  • you have a question or problem – it’s vital that you communicate any issues that you don’t understand or that are troubling you so your team can help
  • there are factors in your life that might affect treatment decisions – for example, if you live alone, if you care for a young family or an elderly relative, or if you work or study
  • you have side effects or pain – your treatment team may be able to change the dose of your medicine or offer you medicine to relieve side effects
  • you’re seeing more than one doctor or another health professional – this includes complementary or alternative therapy practicioners
  • you are taking any other medicines – this includes prescription and over-the-counter drugs, and complementary and alternative medicines. Tell your treatment team even if you think the medicine is harmless. Some medicines interact with cancer drugs, causing side effects or reducing the effectiveness of the cancer treatment, and this can be harmful
  • you decide not to follow instructions – for example, by not taking prescribed medicine.

Being considerate

There are some basic responsibilities that relate to practical issues, including: 

  • treating staff and other patients with courtesy, dignity and respect
  • being on time
  • letting the health service know if you are unable to attend an appointment.

Being flexible

Your doctor plans your treatment based on your initial test results. You will then have tests to check your response to treatment, and your doctor may have to reassess the original treatment plan.

It’s important to be flexible and to accept that your treatment may change. If changes occur, you still have the right to be involved in making decisions about a new treatment plan.

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Instructions for downloading and reading EPUB files

Apple devices

The iBooks application must be installed on your Apple device before you can read the EPUB.
Different ways to download an EPUB file to your Apple device:

  • email EPUB files to yourself and transfer the attachment to iBooks.
  • copy EPUB files into DropBox (or a similar service) and use the DropBox app to send them to iBooks.
  • open EPUB files directly from Mobile Safari and open them in iBooks, where they are saved automatically by downloading the EPUB from the website.

Need more help? Visit: http://support.apple.com/kb/HT4059


To download an EPUB file to your Kobo from a Windows computer:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • select “Open folder to view files” to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

To download an EPUB to your Kobo from a Mac:

  • download and save the EPUB directly onto your desktop.
  • connect your Kobo to your computer using the USB cable and tap “Connect” on your eReader.
  • open your “Finder” application.
  • select “Kobo eReader” from the listed devices to view the contents of your Kobo.
  • navigate to where you have stored your EPUB file in “Finder”, probably in documents or downloads, and drag and drop it into the Kobo window. You can now disconnect your Kobo to read the eBook.

Turn on your Kobo and your EPUB will be located in “eBooks”, while a PDF will be located in “Documents”.
Need more information? Visit: http://www.kobo.com/help/koboaura/response/?id=3784&type=3

Sony Reader

To download an EPUB file on your Sony Reader™:

  • ensure you have already installed the Reader™ Library for PC/Mac software
  • select the eBook you want from our website and click the link to download it.
  • connect the Reader™ to your computer.
  • open the Reader™ Library software and click “Library” in the left-hand pane and select the eBook to view it.

Need more help? Visit: https://au.readerstore.sony.com/apps_and_devices/

Amazon Kindle 2nd Generation devices

EPUB files can’t be read on the Amazon Kindle™. However, like most eReaders, Kindle™ 2nd Generation devices are able to display PDFs. We recommend that you download the PDF version of this booklet if you would like to read it on a Kindle™.
To transfer a PDF to your Kindle™ via USB cable from your computer or Mac:

  • download the PDF directly onto your computer.
  • connect the USB cable to your computer’s USB port, and the micro USB end of the cable to your Kindle™. Note: the Kindle™ won’t be available as a reading device while it is connected to your computer until it has been disconnected.
  • open the Kindle™ drive and several folders will appear inside. The “Documents” folder is where you will need to copy or drag the PDF to.
  • safely eject your Kindle™ from your computer and unplug the USB cable. Your content will appear on the Home Screen.

Kindle also provides a Kindle Personal Documents Service that allows users to send documents as an attachment directly to your eReader. For more information on this service, visit http://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=200767340&qid=1395967989&sr=1-1
For more information on accessing a PDF on your Kindle™, visit www.amazon.com/manageyourkindle, log in to your account and click on Personal Document Settings.
Need more help? Visit https://www.amazon.com/gp/help/customer/display.html?nodeId=200375630

Android and PC

You can also download and open eBooks on Android devices and PCs with appropriate apps or software installed. Suitable eReader apps for Android include Google Play Books, FBReader and Moon+ Reader. Suitable software for PCs include Calibre and Adobe Digital Editions.

This information was last reviewed in April 2016
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