How COVID-19 has impacted our information and support services

19 March 2020 | Cancer Council NSW

The outbreak of COVID-19 across the globe is a challenge for all of us but we want you to know that we are working hard to continue to support those affected by cancer.

Firstly, we hope you, your family and loved ones are safe and taking the necessary precautions to protect and look after each other.

For those of you who are living with and/or being treated for cancer, this crisis may have changed your circumstances, or increased your anxiety during what is already a very difficult time in your life. We want you to know that we are here to help.

Following current NSW Health advice to minimise risk for you, our staff and our volunteers, we are pleased to continue to offer people affected by cancer with emergency financial assistance, help travelling to cancer treatment, somewhere to stay during your cancer treatment, and emotional support. To answer any questions you might have about cancer, please call our 13 11 20 Information and Support line or access our  Cancer Council Online Community to discuss your concerns. Our 13 11 20 Information and Support line is open Monday-Friday from 9am-5pm, and calls are free and confidential.

As always, our Understanding Cancer booklets, The Thing About Cancer podcasts and survivorship webinars are available to download free from our website.

In line with current NSW Health advice to prioritise social distancing, all face-to-face Cancer Counselling or Financial Counselling services will be replaced with telephone or Skype sessions. Clients connected to a provider via our Pro Bono program will have to follow the requirements of the professional service provider around attending appointments, and assistance may be provided by professionals remotely via telephone or email. We have advised all Cancer Support Groups to follow the current NSW Health advice. 

Unfortunately, we have had to postpone all upcoming ENRICHing Survivorship programs and close our Cancer Council Information Services in hospitals and treatment centres until further notice.

As the COVID-19 situation and corresponding health advice continues to develop, we will monitor and review these decisions where necessary. If you have any questions in the meantime, please contact 13 11 20 or email

Once again, please know we are here to help you so please do call. We know we can get through this crisis together.