Coping with cancer
Information and support is available for anyone affected by cancer, whether you are a patient, carer, family or friend.
13 11 20 Cancer Information and Support
Call us on 13 11 20, Monday to Friday 9am-5pm.
Outside of these hours leave a message and one of our specialist health professionals will contact you on the next business day.
A Translator service is available for languages other than English. Call: 13 14 50.
13 11 20 Information and Support is a confidential service where you can speak to a qualified health professional about anything to do with cancer, including:
- Support if you or someone you care about has cancer
- How to cope with treatment and its side effects
- Assistance with legal, financial and transport to treatment
- End of life care
- Information about services, resources or support groups
Cancer Council Information Service
Information and support are located within hospitals and treatment centres around NSW.
One to one support
Talking one to one over the phone with someone who has had a similar cancer experience can be helpful, reassuring and encouraging. Cancer Connect has trained volunteers who have been there, they can listen with a unique understanding and share their experience to provide practical information and emotional support.
When cancer impacts on your life, often there are unexpected emotional effects. Sometimes talking with family or friends isn’t enough. Our professional counsellors understand the many changes that can occur such as relationship issues, anxiety, grief or fear. They will help you explore these feelings and create strategies so that you are better able to cope.
To organise counselling sessions call 13 11 20 Information and Support, Mon-Fri 9am-5pm and one of our specialist health professionals will contact you on the next business day.
Support groups for patients & carers
Perhaps you are too unwell or your illness limits your ability to travel, in which case the Telephone Support Group program is a way to get support from home. Groups available include: Brain, Pancreatic, Advanced Cancers, Metastatic Breast Cancers, Myeloma & Carers. Plus for people who are bereaved following the death of a loved one, we run a Life After Loss Group.
If you are seeking information and support from others in a similar situation, a support group can provide you a safe place to come together and share experiences with others.
To find a support group in your area – call 13 11 20.
See how we assist cancer support groups and support group leaders.
Get our fact sheet What we know about cancer support groups (447 KB)
Online community support
Cancer Council Online Community is a moderated peer-support community for anyone affected by cancer. It is a supportive place to share stories, connect with others; to give and receive support from others just like you.
Legal, financial and workplace assistance
Cancer Council’s Pro Bono Program provides people affected by cancer with access to free legal, financial, workplace and small business advice if they cannot afford to pay for it.
We can also provide one-off emergency financial assistance and advice from financial counsellors.
Transport, accommodation and home help
These include transport to treatment, affordable patient and carer accommodation near treatment centres and help with household tasks from trained volunteers.
Lesbian, gay, bisexual, transgender and intersex communities
Webinars about “Cancer: It’s out of the closet” and Anal Cancer in gay and bisexual men. Video resource:‘Queer Peers’.