Cancer Council NSW can help you cope with cancer, we provide information & support online, in person and via phone.
13 11 20 Cancer Information and Support
Phone us on 13 11 20 or email us your questions
Hours over the festive season:
- 25-26 December – closed
- 27-29 December – 10am to 6pm
- 30 – 31 December – closed
- 1 January – closed
- 2 January – normal hours resume
Monday – Friday: 9am-5pm
Translator service available for languages other than English – Phone: 13 14 50.
A confidential service where you can speak or email a specialist health professional about anything to do with cancer, including:
- A question about cancer
- Support if you or someone you care about has cancer
- How to cope with treatment and its side effects
- Assistance with legal, financial and transport to treatment
- End of life care
- Information about services, resources or support groups
Cancer Council Information Service
Information and support available within hospitals and treatment centres around NSW.
One to one support
Talk to someone who has experienced cancer
Talking one to one over the phone with someone who has had a similar cancer experience can be helpful, reassuring and encouraging. Cancer Connect has trained volunteers who have been there, they can listen with unique understanding and share their experience to provide practical information and emotional support.
Talk to a professional counsellor
When cancer impacts on your life, often there are unexpected emotional effects. Sometimes talking with family or friends isn’t enough. Our professional counsellors understand the many changes that can occur such as relationship issues, anxiety, grief or fear. They will help you explore these feelings and create strategies so that you are better able to cope.
Call 13 11 20 to organise a session or you can locate one in NSW
Support groups for patients & carers
Telephone support groups
Perhaps you are too unwell or your illness limits your ability to travel, in which case the Telephone Support Group program is a way to get support from home. Groups available include: Brain, Pancreatic, Advanced Cancers, Metastatic Breast Cancers, Myeloma & Carers. Plus for people who are bereaved following the death of a loved one, we run a Life After Loss Group.
Face to face support groups
If you are seeking information and support from others in a similar situation, a support group can provide you a safe place to come together and share experiences with others.
To find a support group in your area – call 13 11 20.
Online community support
Cancer Council Online Community
A moderated peer-support community for anyone affected by cancer. It is a supportive place to share stories, connect with others; to give and receive support from others just like you.
Legal and financial assistance
Legal and financial advice and support during and after treatment
Be informed about the legal and financial services available to you. These include refferal services, counselling, hardship schemes and emergency financial assistance
Transport, accommodation and home help
Practical advice and support during and after treatment
Be informed about the transport, accommodation and home help services available to you. These include transport to treatment, patient and carer accommodation and help with household tasks from trained volunteers
Lesbian, gay, bisexual, transgender and intersex communities
Be informed about support services and information relevant to the LGBTI communities affected by cancer. Webinars about “Cancer: It’s out of the closet” and Anal Cancer in gay and bisexual men. Video resource:‘Queer Peers’. Find lesbian, gay and bisexual cancer support groups.
Information to help you cope with cancer
Cancer Services Directory
The Cancer Services Directory website is currently under construction.
Please call Cancer Council 13 11 20 Information and Support to access services normally listed in the directory.