Request a service

Please refer to the eligibility criteria to determine if your client or patient meets the requirements to receive emotional and practical support. If you’re unsure, please call us on 13 11 20 to discuss.

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Eligibility criteria

People affected by cancer can experience a wide array of emotions and psychosocial issues. Cancer Council can help your patients, as well as their families and friends, to better cope with cancer by providing emotional support online, by phone or in person.

  • 131120 Information and Support – You can request for your client and their family to speak with a health professional for cancer-related information, psychosocial support and navigation to appropriate services. This service is available for people who have a cancer diagnosis, their family and friends, the general public, and health professionals.
  • Cancer Connect – One-on-one telephone peer support with someone who has had a similar experience of localised cancer and survivorship issues.
  • Telephone Support Groups – Connect with others who are going through a similar advanced cancer experience; their carers or bereaved carers.
  • Cancer Counselling – Counselling sessions with professional counsellors and psychologists experienced in helping people affected by cancer.

People with cancer may face a range of practical challenges on top of their emotional and physical issues. Cancer Council can help your patients with cancer cope with these challenges by providing practical support.

  • Legal, financial planning, workplace and small business support – This service connects cancer patients, carers and bereaved carers who are unable to afford the cost of advice with professionals who volunteer their time and expertise. Professionals include lawyers, financial planners, human resources professionals and small business accountants.*
  • Financial Support – One-off financial assistance payments for people experiencing financial hardship and payment assistance towards cleaning and gardening.*
  • Financial counselling – Our accredited financial counsellors are qualified professionals who provide information, guidance and advocacy to people in financial difficulty. They can assist with: financial rights and options, support to prepare a budget, how to manage debts and negotiation with creditors on behalf of clients. Support is provided by telephone or face-to-face in limited locations.
  • Accommodation during treatment – Low-cost, reduced rate and funded financial hardship accommodation services for patients and carers who travel for treatment.*

*Eligibility criteria apply

Resources

Clients can order our publications or get more information about a cancer topic (e.g., resources, webinars, different languages, podcasts) by calling 13 11 20 or on via our website.