Volunteer Learning Hub

 Learning from experiences 70%   Learning from others 20%   Formal learning 10%  

Welcome to the Volunteer Learning Hub! Our people are our greatest asset and we value the commitment, passion and experience our volunteers contribute to the cancer cause.  Cancer Council NSW is committed to developing our volunteer workforce through our 70:20:10 development philosophy, providing growth and learning opportunities through experiences, through others and through formal courses.

Learning from experiences (70%)

Finding opportunities in your daily environment to apply and practice skills

Find out more about how you can learn from experiences.


Learning from others (20%)

Identifying a colleague in the team, in the wider organisation or outside of the organisation who can act as a role model, coach, mentor or subject matter expert for a particular skill.

Find out more about how you can learn from others.


Formal learning (10%)

Structured learning such as courses, webinars and videos is a key element in supporting your growth, providing a solid base of knowledge and skills.

Learning opportunities available to volunteers can be found by clicking on the topic and location categories below, then register using the links provided. 

Lynda.com is Cancer Council NSW’s online learning platform where registered volunteers have access to a huge range of online development topics and videos. For your access and log in information please contact your supervisor.

For help registering for a course, contact us at benefits@nswcc.org.au.

Upcoming training courses

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All NSW
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Information Technology
Access Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Watch our video tutorials and learn how to use Access to manage data. Let our experts teach you how to run an SQL query, create forms and reports, and navigate Access databases.

On-demand Cost: Free
Information Technology Register for this course
Cancer Council NSW
Advocacy 101 Delivered by Cancer Council NSW

On-demand Cost: Free

Watch this webinar to increase knowledge of Cancer Council NSW's Policy and Advocacy program , understanding the program objectives, value and impact as well as volunteer opportunities to be an advocate.

On-demand Cost: Free
Cancer Council NSW Register for this course
Cancer literacy
Anal Cancer in Gay and Bisexual Men – “Raising awareness of prevention, screening, diagnosis and the lived experience of anal cancer” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Raising awareness of prevention, screening, diagnosis and the lived experience of anal cancer.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Anxiety and Depression after cancer treatment – “How do I cope with these unexpected feelings?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Anxiety and depression are commonly experienced after cancer treatment has finished. Family and friends expect you to be happy that you have ‘survived’ but this is not always the case.  Lives have been turned upside down and life as it was, is now not the same. Relationships are tested, friendships and marriages sometimes end. Amongst these and other reasons may leave the cancer survivor feeling anxious and depressed.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Bowel Cancer at Work – “How will I cope going back to work?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Returning to work after treatment for bowel cancer presents many issues not faced by other cancers. This webinar will offer some practical information and strategies.

On-demand Cost: Free
Cancer literacy Register for this course
Other
Business Internship Online Course. Delivered by Lynda.com

On-demand Cost: Free

Develop your productivity and communication skills while you're working in or looking for an internship.

On-demand Cost: Free
Cancer literacy
Cancer and Men’s Issues – “What is different for Men?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

We’ll be talking from personal experience, research and also from a social perspective about all things male when it comes to life after cancer treatment has finished.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer Council NSW
Cancer Council Information Service Training Region-based. Delivered by Cancer Council NSW

Not currently available Cost: Free

Note: This course is available for current Cancer Council Information Service volunteers only. 

You will learn about your role as a CCIS volunteer. You will be required to completed two elearning modules (Volunteer Expectations and Understanding and Talking About Cancer) before you attend training. 

Email benefits@nswcc.org.au to register for this course.

Not currently available Cost: Free
Cancer Council NSW
Cancer literacy
Cancer: It’s out of the closet – “Talking about the experiences of the LGBTI community with cancer” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

For someone who is same-sex attracted or gender diverse they may have significantly different experiences and needs in addition to those of the heterosexual community.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Chemo-brain ‘Clearing the Fog’ – “What can I do to start thinking more clearly?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Chemo-brain or cognitive impairment after chemotherapy is often reported. The effects can be debilitating and distressing, impacting on quality of life and functional ability.  Full engagement in pre-diagnosis family, social and work roles often becomes limited.

On-demand Cost: Free
Cancer literacy Register for this course
Cultural Awareness
Communicating Across Cultures Online Course. Delivered by Lynda.com

On-demand Cost: Free

In this course, Kelley School of Business professor and executive coach Tatiana Kolovou demonstrates simple techniques to communicate well across cultures as a manager, peer, and co-worker.

On-demand Cost: Free
Cultural Awareness Register for this course
Communication
Communication Online Course. Delivered by Lynda.com

On-demand Cost: Free

Communication, like anything else, can be improved with practice and with great training. Improve your communication skills—in writing, face-to-face conversations, presentations, interviews, and more—by watching these online tutorials. We offer training to help you write more effectively, communicate with customers and employees, and craft compelling business plans and proposals, as well as communication skills training for difficult situations, such as managing conflict or working remotely.

On-demand Cost: Free
Communication Register for this course
Cancer Council NSW
Community Speakers Program Training Region based. Delivered by Cancer Council NSW

Not currently available Cost: Free

Note: This training is for Community Speaker Program volunteers only. 

Community Speakers training will train volunteers to deliver presentations about Cancer Council NSW's key messages in their local communities.

 

Not currently available Cost: Free
Cancer Council NSW Register for this course
Customer Service
Customer Service Fundamentals Online Course. Delivered by Lynda.com

On-demand Cost: Free

Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.

On-demand Cost: Free
Customer Service Register for this course
Cultural Awareness
Developing Cross Cultural Intelligence Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn how to develop the cross-cultural intelligence to navigate cultural differences. Discover the difference between high- and low- context cultures and how to effectively work across them.

On-demand Cost: Free
Cultural Awareness Register for this course
Presenting and public speaking
Facilitating and Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Develop your instructional design and communication skills with these foundational courses.

On-demand Cost: Free
Presenting and public speaking Register for this course
Cancer literacy
Fatigue after Cancer Treatment “What can I do to stop feeling so tired?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Cancer related fatigue (CRF) is the most common persistent and distressing symptom reported by cancer survivors affecting 80 to 100% of cancer patients. The experience of fatigue ranges from feelings of tiredness to exhaustion, often resulting in a substantial impact on a cancer survivor’s physical, emotional and/or psychological functioning.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Fear of Cancer Recurrence – “What if my cancer comes back?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

The fear of recurrence and the associated anxiety that accompanies the worry about cancer coming back.  

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Financial Issues and Work – “How will I manage financially?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Financial planning, debt counselling, budgeting, superannuation and insurance.
How to get help to manage your finances whether you have just been diagnosed, working through treatment or your treatment has finished.

On-demand Cost: Free
Cancer literacy Register for this course
Other
Google Education: Programs for Educators and Students Online. Delivered by Google for Education

On-demand Cost: Free

Google Educators offer information on: Google Apps for Education, Chrome Browser, Chrome Books, Tablets. 

On-demand Cost: Free
Information Technology
iWork Essentials Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn the essential tools from the iWork suite.

On-demand Cost: Free
Information Technology Register for this course
Cancer literacy
Late Effects of Cancer Treatment – “How can I minimise the long-term side effects of cancer treatment?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Discussing the physical and psychological late effects of cancer treatment.
Some people may develop long-term side effects. Talking about the need to monitor your health, and that this is different for different cancer types.

On-demand Cost: Free
Cancer literacy Register for this course
People Leadership
Leadership Fundamentals Online Course. Delivered by Lynda.com

On-demand Cost: Free

Cultivate leadership traits that will help you inspire your team, successfully manage change and conflict, and better serve the needs of your organisation.

On-demand Cost: Free
People Leadership Register for this course
Information Technology
Learning Macs Online Course. Delivered by Lynda.com

On-demand Cost: Free

Get more out of your Mac.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
Learning Windows Online Course. Delivered by Lynda.com

On-demand Cost: Free

Get more out of your Windows computer or laptop.

On-demand Cost: Free
Information Technology Register for this course
Cancer literacy
Legal Issues in the Workplace – “What are the legal issues I might face in the workplace?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Common legal/HR issues experienced by people affected by cancer in the workplace.  

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Life After Active Treatment – “How do I get back to feeling ‘normal’?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

People see the world differently after cancer. They may feel that others don’t understand their experience and expect them to “get back to normal”

On-demand Cost: Free
Cancer literacy Register for this course
Other
MacMillan Cancer Support: LearnZone Online Resources. Delivered by MacMillan Cancer Support UK

On-demand Cost: Free

LearnZone provides a variety of free learning resources, online courses and professional development tools from Macmillan Cancer Support.

On-demand Cost: Free
Customer Service
Manage a Customer Service Team Online Course. Delivered by Lynda.com

On-demand Cost: Free

Topics include: Clearly defining outstanding service for employee, evaluating service quality, identifying obstacles to outstanding service, aligning resources to optimise service delivery and calculating the cost of poor service.

On-demand Cost: Free
Customer Service Register for this course
Project Management
Manage People and Projects Effectively Online Course. Delivered by Lynda.com

On-demand Cost: Free

Discover how to meet goals and deadlines while getting the most out of your employees, with these time-tested project management and leadership techniques.

On-demand Cost: Free
Project Management Register for this course
Cancer literacy
Managing Pain After Cancer Treatment – “What can I do about pain after cancer treatment?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

The experience of pain after cancer treatment may be ongoing, irregular or part of the recovery process.  Discussing what you can do to work towards dealing with chronic pain.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Men’s Research Update – “What is the latest research telling us about men’s experience of cancer?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Celebrating Movember - Men like to know the ‘facts’, so we will be discussing the ‘facts’ surrounding everything about men and cancer – their prostate, relationships and sexuality...

On-demand Cost: Free
Cancer literacy Register for this course
Information Technology
Microsoft Excel Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

These Excel tutorials are designed to help you use Excel to analyse data on any level. Whether you're just learning how to create spreadsheets or need to perform advanced data analysis with functions, formulas, and charts, these courses will help you unlock the maximum potential of this popular data-analysis program.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
Microsoft Office Training Online Course. Delivered by Lynda.com

On-demand Course Cost: Free

Explore the Microsoft Office applications suite. Learn to write documents, take notes, create spreadsheets, and more. Our Office training covers a wide range of software titles including Excel, Publisher, OneNote, Outlook, SharePoint, Word, Access, and PowerPoint.

On-demand Course Cost: Free
Information Technology Register for this course
Information Technology
Microsoft Outlook Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn how to use Microsoft Outlook email. Training includes how to set up Outlook and use Outlook Web Access and Microsoft Exchange. Find out how to manage your time with the Calendar and Tasks features, and connect to a wide variety of email, cloud computing, and social media accounts.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
Microsoft Word Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn Microsoft Word fundamentals; how to write, edit, and design documents, format text, use spell check, perform mail merges, track changes, and more. Our expert-taught Word tutorials show how to use Word templates and other advanced features, and can help you learn Microsoft Word on both Mac and PC systems.

On-demand Cost: Free
Information Technology Register for this course
Cancer Council NSW
MP Liaison Training Cancer Council NSW, Woolloomooloo. Delivered by Cancer Council NSW

On-demand Cost: Free

Note: This is open to MP Liaison volunteers only. 

How to build strong relationships with MP's in your area and get them on board with Cancer Council NSW advocacy campaigns. 

Email benefits@nswcc.org.au to register for this course.

On-demand Cost: Free
Cancer Council NSW
Information Technology
Office 365: Outlook Essential Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn how to set up and manage email, calendars, and contacts in the Office 365 version of Outlook.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
PowerPoint Training Online Course. Delivered by Lynda.com

On-demand Cost: Free

Learn all about PowerPoint with our expert-taught PowerPoint training videos. Watch a beginner, intermediate, or advanced PowerPoint how-to on designing compelling slide presentations, editing them, and sharing them with others.

On-demand Cost: Free
Information Technology Register for this course
Cancer literacy
Prevention in Survivorship – “Food and exercise, what should I be doing?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Discussing some lifestyle changes you can easily introduce into your daily life to decrease your chances of cancer returning.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer Council NSW
Pro Bono Program Training Online Course. Delivered by Cancer Council NSW

Not currently available Cost: Free

Note: This course is available for current Pro Bono Program volunteers only. 

Pro Bono Program volunteers will develop skills to support those affected by cancer. Training topics include: 

  • In the clients' shoes - Diagnosis, treatment and the emotional impact of cancer, in the words of clients
  • The cost of cancer - Clients describe the financial impact of a cancer diagnosis
  • Boundaries - Establishing boundaries to protect yourself
  • Looking after yourself - Tips and tricks for looking after yourself when dealing with terminally ill clients
  • Working with angry clients - Strategies for working with angry clients
  • Working with upset clients - Strategies for dealing with clients who are upset or distressed
  • Working with manipulative clients - Strategies for dealing with manipulation
  • Breaking bad news - Tips and tricks for breaking bad news to a client

Email benefits@nswcc.org.au to register for this course.

Not currently available Cost: Free
Cancer Council NSW
Project Management
Project Management Online Course. Delivered by Lynda.com

On-demand Cost: Free

Find out how to plan a project using software like Microsoft Project and Basecamp. Learn all about project management with our training, which delves into managing teams, setting project schedules, delegating tasks, and managing project resources.

On-demand Cost: Free
Project Management Register for this course
Presenting and public speaking
Public Speaking Online Course. Delivered by Lynda.com

On-demand Cost: Free

Develop your instructional design and communication skills with these foundational courses.

On-demand Cost: Free
Presenting and public speaking Register for this course
Presenting and public speaking
Public Speaking Fundamentals Online Course. Delivered by Lynda.com

On-demand Cost: Free

Topics include: Identifying your audience, Developing credibility, Introducing an agenda, Exploring five strong opening techniques, Developing great body language, Understanding room dynamics, Handling questions and answers and Getting feedback

 

On-demand Cost: Free
Presenting and public speaking Register for this course
Cancer literacy
Returning to Work – “How will returning to work affect me?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Returning to work after a cancer diagnosis: Exploring the personal issues and the implications on:  the ‘self’, carers’, friends, families, employers and work colleagues.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Sex and Sexuality – “Let’s Talk about Sex after Cancer” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Discussing sexual concerns for people who have finished cancer treatment and their partners.  Providing some information and strategies to help with sexual wellbeing.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Someone I know survived Cancer – “How do I help once treatment is finished?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Everyone has a story and many people have a story about cancer, either in their family, amongst their friends or work colleagues. Someone you know may have received a diagnosis of cancer, they have their treatment, they finish their treatment, they look well and they have survived. You want to help, but you’re not sure how? Professor Sanchia Aranda, CEO of Cancer Council Australia will provide some information and strategies and we will hear from three cancer survivors about what they needed from their family, friends and employers after their cancer treatment.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Surviving the Festive Season – “How do I handle the festive stuff?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

When you have gone through cancer treatment it can be a challenge to be ‘happy’ around the festivities and get together’s at this time of the year. We’ll be discussing these challenges for everyone involved and look at ways regarding how to deal with them.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Survivorship Care Planning – “What is a survivorship care plan?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

When you complete your cancer treatment having a survivorship care plan can help you to improve and maintain your quality of life into the future.  Understanding what your needs are and which health care professionals can help you transition into the next phase of your recovery will definitely improve your post-cancer experience.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
The Guilt of Surviving Cancer – “Why do I feel guilty?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Surviving cancer and feeling guilty can be an unexpected emotion. It may become a secret burden as you may not feel confident to talk freely about your feelings. It is in fact a common psychosocial challenge with the feelings of guilt often mixed up with feelings of grief.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer Council NSW
Understanding and Talking About Cancer Online Course. Delivered by Cancer Council NSW

On-demand Cost: Free

Note: This training is for registered volunteers only. 

This course will provide a basic overview of cancer, it's causes and treatments, and how to communicate with people affected by cancer. 

On-demand Cost: Free
Cancer Council NSW Register for this course
Cancer literacy
Unite in Pink – “Let’s talk about women’s stuff – the things you weren’t expecting?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Life is never the same after receiving a cancer diagnoses, many issues arise which you may not expect; practical, physical and psychological. Focusing on the issues faced by women.

On-demand Cost: Free
Cancer literacy Register for this course
Information Technology
Using Android Devices Online Course. Delivered by Lynda.com

On-demand Cost: Free

Get more out of your Android devices, on the go for business or personal use.

On-demand Cost: Free
Information Technology Register for this course
Cancer Council NSW
Using Google Apps Online Course. Delivered by Lynda.com

On-demand Cost: Free

Be more productive with Google Apps!

On-demand Cost: Free
Cancer Council NSW Register for this course
Information Technology
Using iOS Devices Online Course. Delivered by Lynda.com

On-demand Cost: Free

Get more out of your Apple devices, on the go for business or personal use.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
Using Project Management Software Online Course. Delivered by Lynda.com

On-demand Cost: Free

Explore common project management software applications.

On-demand Cost: Free
Information Technology Register for this course
Information Technology
Using QuickBooks Online Course. Delivered by Lynda.com

On-demand Cost: Free

Get more out of QuickBooks.

On-demand Cost: Free
Information Technology Register for this course
Cancer Council NSW
Volunteer Expectations Online Module. Delivered by Cancer Council NSW

On-demand Cost: Free

Note: This training is for registered volunteers only. 

This 30 minute course outlines Cancer Council NSW's Code of Conduct, Workplace Health and Safety, Fraud Awareness, Bullying and Harassment, Equal Opportunity Employment and Privacy.

On-demand Cost: Free
Cancer Council NSW Register for this course
Cancer Council NSW
Welcome to Cancer Council NSW Online Module. Delivered by Cancer Council NSW

On-demand Cost: Free

Note: This training is for registered volunteers only.
Cancer Council NSW’s mission is to lead, empower and mobilise the community to beat cancer. Complete this orientation module to find out more about who we are, and what we do.

On-demand Cost: Free
Cancer Council NSW Register for this course
Cancer literacy
Wellness After Cancer Treatment – “What does ‘wellness’ mean to me?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Wellness is all about how you feel physically, psychologically, socially, spiritually and economically, including how you meet the expectations of your family and community. We will be discussing 'wellness' and providing information and strategies of things you can do to work towards feeling well.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Work and Cancer “How do I manage difficult conversations at work?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

Nearly a quarter of cancer survivors report changes to their employment situation. Physical, emotional, psycho-social, practical and/or occupational difficulties may arise along with an increased incidence of workplace discrimination, unemployment and involuntary retirement.

On-demand Cost: Free
Cancer literacy Register for this course
Cancer literacy
Work Life Balance – “How do I get a better work life balance?” Webinar. Delivered by Cancer Council NSW

On-demand Cost: Free

How to get help to balance your life whether you have just been diagnosed, working through treatment or your treatment has finished. Exercise, nutrition and living well.

On-demand Cost: Free
Cancer literacy Register for this course
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