Accommodation for cancer patients and carers

Cancer Council NSW Accommodation Services

Cancer Council NSW’s Accommodation Services coordinate affordable accommodation for cancer patients, their families and carers, traveling from regional and remote areas to cities and regional hubs for cancer treatment.

To complement our existing range of accommodation partnerships across NSW, Cancer Council NSW has partnered with AccorHotels to provide discounted room rates in Sydney, Newcastle and other regional centres.


This service can be used in conjunction with the government’s Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS) which provides eligible cancer patients with reimbursement for accommodation.

How do I book accommodation?

  1. Complete the request form by clicking the button below. You will need your treatment centre address and referring doctor information.
  2. When you select your treatment centre the form will display a list of the accommodation options nearby.
  3. When you submit the form you will receive a confirmation email with:
    – the available accommodation options closest to your treatment centre
    – instructions for booking a room at the selected venue.
  4. Book a room at the selected accommodation venue.
  5. Present the confirmation email when you check into the venue to validate your booking.

Patients or carers with complex enquiries or who require assistance with booking, please call 13 11 20 Cancer Council Information and Support, available 9am – 5pm Monday – Friday. Outside of these hours – please leave a message and we will call you back.
Or email us at

If you have any feedback about the Cancer Council NSW Accommodations Services or the booking process please let us know via our Contact form.

Request for accommodation form


  • Who can use Cancer Council NSW’s Accommodation Services?
  • Can families or carers of patients in hospital use the Accommodation Services?
  • How many people can stay at accommodation facilities?
  • Can I use Cancer Council NSW’s Accommodation Services if I don’t live in NSW?
  • Do reduced rate rooms at AccorHotels apply for all cancer patients?
  • Which AccorHotels can I stay at?
  • What if the hotels close to my treatment centre are booked out?
  • Do the reduced rates apply for AccorHotels accommodation outside of Sydney?
  • How will AccorHotels manage special dietary and housekeeping for cancer patients?
  • What accommodation options are available for people travelling to regional centres in NSW?
  • What is IPTAAS and can all cancer patients access it?
  • Will all patients be fully reimbursed through IPTAAS?
  • Can I claim IPTAAS retrospectively?
  • What if I can’t afford to pay for accommodation?
  • Can I use Transport to Treatment services if I’m staying at an Accor Hotel?
  • What other services does Cancer Council NSW provide for people having cancer treatment?
Request for accommodation form

Support Services

Coping with cancer?
Speak to a qualified health professional someone who has been there, support groups & forum

Need legal and financial assistance?
Practical advice and support during and after treatment

Looking for transport, accommodation or home help?
Practical advice and support during and after treatment

Cancer information

What is cancer?
How cancer starts and spreads

Dealing with the diagnosis
Common reactions to a cancer diagnosis and how to find hope

View our publications
Guides and fact sheets for people with cancer, their families and friends